# Wednesday, 08 December 2010

I have been following the Royal Mail Twitter tag with interest over the past few days to try and gauge how badly the service has been affected by the recent bad weather. As someone who uses both Royal Mail business collections and deliveries, 15 inches of snow in the local area has meant 3 days without business collections and 4 days without receiving mail. With the snow starting to disappear both were working yesterday but there are obviously massive delays within the Royal Mail network as mail has backed up at the sorting office.

Looking at the various comments on Twitter there seem to be a lot of people awaiting parcels and getting frustrated because there is no snow in their local area, hence in their mind no reason for delay. I wonder how many of them have taken into account where there parcel is being dispatched from and the fact that many areas have been cut off completely for several days. It seems obvious to me that in many cases mail has to move through regions with problems in order to reach them but judging by the general opinions I have seen, people do not understand this.

I do also find it interesting that many people are of the opinion that the postmen refuse to deliver in these difficult conditions when in fact they are simply not allowed out to deliver mail due to health and safety rules. In all I think Royal Mail are getting a fairly bad press at a time when I am also waiting for deliveries from 2 major courier companies, Royal Mail has delivered to me but a week later still nothing from the couriers.

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